In October, the UK Commission on Bereavement launched their summary report. ‘Bereavement is everyone’s business’. I went to the launch and was struck that there is a symbiosis with the Commissions aims, to do more as a society to support all those affected by bereavement. All our lives will be touched by bereavement at some …
Ensuring Best Practice for Your Bereaved Customers Read More »
The death of a loved one is an incredibly emotional time. Sorting out their affairs and contacting companies is not easy. How a contact centre manages this can have a massive impact on the family and brand reputation. Watch The Contact Centre Management Association’s Leigh Hopwood talks to Louise Downing, Vulnerable Customer Specialist at Virgin …
Best Practice: How Contact Centres Manage Bereavement Read More »
Life Ledger is about much more than simply a digital platform that helps families navigate the admin left behind after a death, we are also a team of emotive, empathetic individuals who want to drive a really positive outcome for families struggling with loss. The majority of our team have suffered a loss within the …
Life Ledger: A digital service with a very human touch Read More »
Working to build communities of support for people undergoing the experiences of death, dying, loss and caregiving.
4 years, 3 sisters and now 1 amazing resource.
Amanda German co-founder of whiteballoon talks about their journey from a shared idea to a functioning reality and creating a space for information, ideas and inspiration around end of life and funeral planning.
Our series of conversations continues with Richard Martin founder of Scattering Ashes. LL: Tell us a little bit about your background and how you came to find yourself in the death/bereavement sector? RM: I worked in the environment world for 20 years, figuring out ways to get our neglected urban rivers in better shape, a …
In conversation with Richard Martin founder of Scattering Ashes Read More »
The Life Ledger series of interviews with the individuals and organisations changing the face of the modern bereavement sector continues with Sarah Crane, founder of the The Coffin Canvas Company LL: Tell us a little bit about your background and how you came to find yourself in the bereavement sector? SC: I’ve been working professionally …
In conversation with Sarah Crane of The Coffin Canvas Company Read More »
Neil Goulden talks about becoming the chair of St Cristopher’s Hospice, the legacy of Dame Cicely Saunders and the issues facing the Hospice movement in the UK today
This is my first time working in the sector and I absolutely love it. It is so important that we offer the absolute highest level of service we can, whilst at the same time addressing the environmental impact of the industry as a whole.
Lousie Winter, founder of South London’s Poetic Endings talks about starting a very different type of funeral directors
What started as a favour for a friend has evolved into a local business with real purpose.
An amazing story spanning 150 years, 2 world wars a global pandemic, and includes an MBE for good measure.
